Melissa M. Monk

Chief Revenue Officer Accruent

Last Reviewed: September 19, 2026

Executive Summary

Melissa M. Monk is Chief Revenue Officer of Accruent, the facilities and asset lifecycle management software business that sits inside Fortive’s Facilities and Asset Lifecycle group alongside Gordian and ServiceChannel. Accruent’s software tracks the physical assets and built environments that organizations depend on — buildings, equipment, leases and maintenance obligations — for customers in healthcare, education, manufacturing and commercial real estate. Monk arrived in October 2024 as Chief Customer Officer, hired to take charge of the post-sale side of the business at a moment when the company was rebuilding itself around subscription software, and has since taken the revenue seat. Her career has run along the commercial edge of data and software businesses, with two senior stints at Equifax and a global commercial and operating role at the conversational-AI firm Inbenta.

Career Highlights

• Listed on Accruent’s own executive leadership page as Chief Revenue Officer, one of eight named company officers.
• Joined Accruent on 29 October 2024 as Chief Customer Officer with responsibility for Professional Services, Customer Success and Renewals across the implementation and renewal lifecycle.
• Held two successive senior commercial posts at Equifax — Senior Vice President and General Manager of Strategic Financial Services, and Senior Vice President of Global Partnerships and Alliances.
• Served as Global Chief Commercial and Operating Officer at Inbenta, combining commercial and operational ownership in a single role.
• Earlier senior leadership experience at Acxiom, Capital One, IBM and Dell, as named in Accruent’s announcement of her appointment.
• Holds an M.B.A. from the University of Virginia’s Darden School of Business and a B.S. in Business from The University of Texas at Dallas.

Professional Journey

Monk’s career has been built in businesses where the product is data or software sold to large enterprises, and where the hard part is not the first sale but the renewal. At Equifax she ran the Strategic Financial Services unit as Senior Vice President and General Manager, and separately led global partnerships and alliances — two different angles on the same problem of turning a data asset into durable commercial relationships. Before that she held senior leadership positions at Acxiom, Capital One, IBM and Dell.

She then moved to Inbenta as Global Chief Commercial and Operating Officer, a combined mandate that put revenue and operations under one owner. That pairing is the through-line to what came next.

Accruent recruited her in October 2024 into a newly emphasised Chief Customer Officer role covering Professional Services, Customer Success and Renewals. The framing at the time was explicit about the company’s direction: Monk described the opportunity in terms of Accruent transforming into a SaaS-forward provider, and her brief was to ensure customer health, drive retention and deliver value through implementation and renewal. Consolidating that post-sale ownership with new-business responsibility under a single Chief Revenue Officer is the change reflected in Accruent’s current leadership roster, where she appears with the CRO title.

Education

University of Virginia, Darden School of Business

M.B.A.

The University of Texas at Dallas

B.S., Business