John Schoenstein

Chief Revenue Officer Customer.io

Last Reviewed: September 27, 2026

Executive Summary

John Schoenstein is Chief Revenue Officer of Customer.io, the customer engagement platform that lets companies send data-driven messages across email, mobile push, in-app and SMS, and which says more than 9,000 brands use it. He has run revenue for software companies that sell partly through self-service and partly through sales teams. At SurveyMonkey he was Chief Sales Officer from 2017, spanning its 2018 IPO filing, and then Chief Revenue Officer of the renamed Momentive until late 2022, and he was later CRO of Sprout Social. Before that he held sales and general management roles at Adobe, eBay and Amazon.

Career Highlights

• Chief Revenue Officer of Customer.io, listed on the company’s leadership page and identified in the role by June 2024.
• Chief Revenue Officer of Sprout Social, as listed in its 2023 investor presentations filed with the SEC.
• Chief Revenue Officer of Momentive Global from February 2021 until his resignation, announced in August 2022 and effective after a transition through 3 October 2022.
• Chief Sales Officer of SVMK (SurveyMonkey) from September 2017, a named executive officer in its proxy statements.
• Vice President of Sales at Adobe (2016-2017) and Vice President of Sales and Merchant Development, Marketplaces at eBay (2014-2016).
• General Manager of Amazon Payments (2013-2014) and General Manager of Global Sales and Business Development for Amazon Marketplace (2012-2013).

Professional Journey

Schoenstein holds a B.A. in English and history from Notre Dame de Namur University. By his own account he has worked at Oracle and Microsoft, among others. His career as recorded in SEC filings begins at Amazon, where from February 2012 he was General Manager of Global Sales and Business Development for Amazon Marketplace and then, from January 2013, General Manager of Amazon Payments. In August 2014 he moved to eBay as Vice President of Sales and Merchant Development for its marketplaces, and in January 2016 to Adobe as Vice President of Sales.

In September 2017 he joined SVMK, the parent of SurveyMonkey, as Chief Sales Officer. The company filed for its initial public offering in 2018, and he was one of its named executive officers. His pay plan tied him to quarterly targets for both sales-assisted bookings and the self-service business, a combination central to SurveyMonkey’s model. In February 2021 his title became Chief Revenue Officer; by 2022 the company was filing as Momentive Global. On 1 August 2022 he gave notice that he would resign for personal reasons. He stayed through 3 October 2022 to hand over, and the Chief Customer Officer took on the sales-assisted business.

He next appears as Chief Revenue Officer of Sprout Social, the social media management software company, which listed him in its leadership team in investor presentations filed in May and November 2023.

By June 2024 he was Chief Revenue Officer of Customer.io. Founded in 2012 and led by founder and CEO Colin Nederkoorn, Customer.io sells a messaging and automation platform used by product and marketing teams. In interviews he has described his remit in terms of global sales teams, go-to-market strategy and outbound selling.

Education

Notre Dame de Namur University

B.A., English and history