Jagrit Malhotra

Chief Revenue Officer Medallia

Last Reviewed: September 19, 2026

Executive Summary

Jagrit Malhotra became Chief Revenue Officer of Medallia in August 2025, taking charge of the global sales organisation of one of the two companies that effectively define the experience-management category. His appointment is notable for where he came from: eight of his previous years were spent at Clarabridge and then Qualtrics, Medallia’s principal competitor, which means he arrived knowing the rival’s playbook, its account base and the arguments it makes in competitive deals. He joined at a particular moment in Medallia’s life. The company IPO’d in 2019, was taken private by Thoma Bravo for $6.4 billion in 2021, appointed Mark Bishof as chairman and chief executive in January 2025, and was recapitalised in June 2026 with ownership passing to a Blackstone-led investor group. A revenue leader hired seven months into a new chief executive’s tenure, at a private-equity-owned company heading into a change of sponsor, is being hired to do something specific: rebuild enterprise sales execution around an omnichannel product story while the balance sheet is being reworked underneath.

Career Highlights

• Appointed Chief Revenue Officer of Medallia on 14 August 2025, reporting to chairman and chief executive Mark Bishof and leading the global sales organisation.
• Sits on a twelve-person executive team alongside a chief strategy officer, chief financial officer, chief transformation officer, chief product officer and chief technology officer.
• Spent eight years across Clarabridge and Qualtrics leading sales organisations in experience management, including roughly three and a half years at Qualtrics.
• Served as chief executive of GoalTech, a London-based IT consultancy, immediately before joining Medallia.
• Brings more than two decades of enterprise software leadership spanning analytics, business intelligence, customer and employee experience, and social media management.
• Publishes on customer experience under Medallia’s masthead, including an August 2026 piece arguing that talent, rather than technology adoption, is the binding constraint on customer-experience programmes.

Professional Journey

Malhotra’s career has been built in the analytics and experience-management end of enterprise software, a category that has spent two decades consolidating. His formative years were at Clarabridge, the text and speech analytics company that pioneered turning unstructured customer feedback — survey verbatims, call transcripts, social posts — into something a business could act on. Clarabridge was acquired by Qualtrics in 2021, and Malhotra continued there, spending roughly three and a half years at Qualtrics in senior sales leadership. Medallia’s own announcement describes his combined tenure across the two companies as eight years spent leading sales organisations and building what it calls high-performing, results-driven teams.

He then stepped out of the large-vendor world briefly, taking the chief executive role at GoalTech, a London-based IT consulting firm. That was a short tenure of around six months before Medallia recruited him.

The Medallia appointment, announced on 14 August 2025, put him in charge of global sales at a company in the middle of a reset. Medallia had been founded in 2001 by Borge Hald and Amy Pressman, IPO’d on the NYSE in July 2019, and was taken private by Thoma Bravo in an all-cash transaction valued at $6.4 billion in October 2021. Through the preceding years it had assembled its product surface by acquisition — Kampyle, CoolaData, the speech-analytics company Voci, the customer-service feedback business Stella Connect, and the digital-experience analytics company Decibel — which is precisely the kind of portfolio that needs a coherent sales motion wrapped around it. Mark Bishof became chairman and chief executive in January 2025, and Malhotra was one of his early senior hires.

Bishof described him at the time as a proven leader in enterprise selling and experience management. Malhotra’s own framing of the opportunity was about omnichannel customer experience as the next wave of innovation — a positioning argument aimed squarely at the competitive ground he knows best, since the fight with Qualtrics turns on whether a single platform can credibly cover survey, digital, voice and service channels at once.

In June 2026 Medallia was recapitalised, with ownership moving from Thoma Bravo to a Blackstone-led group including Apollo and FS KKR Capital and $150 million of new capital committed. He remains Chief Revenue Officer on the company’s published leadership roster, and was still publishing under Medallia’s masthead in August 2026.

Education

No education could be established for Jagrit Malhotra. Medallia’s announcement of his appointment, its leadership page and its author biography for him all omit it, and no institutional or press source giving a degree was found. The single claim located came from a contact-data aggregator and was too thin and too weakly sourced to publish; it is recorded in the internal verification notes as a lead for a future pass.