Tricia Griffith

President and Chief Executive Officer Progressive

Last Reviewed: October 3, 2026

Executive Summary

Tricia Griffith has been President and Chief Executive Officer of Progressive since July 2016, when she also joined its board. She joined the insurer in 1988 as a claims representative. Before becoming chief executive she held several of the company’s main operating and staff leadership roles: chief human resources officer, president of the claims group, president of customer operations and personal lines chief operating officer. Outside Progressive she is a director of FedEx Corporation and serves as its lead independent director. Her path ran from handling claims to leading the company by way of human resources, claims, customer operations and personal lines.

Career Highlights

• President and Chief Executive Officer of Progressive since July 2016.
• Personal Lines Chief Operating Officer from April 2015, overseeing Personal Lines, Claims and Customer Relationship Management.
• Claims Group President from 2008 and Chief Human Resources Officer from 2002.
• Joined Progressive as a claims representative in 1988.
• Lead independent director of FedEx Corporation.

Professional Journey

Griffith earned a bachelor’s degree from Illinois State University and later completed the Advanced Management Program at the Wharton School, according to Progressive. She joined the company in 1988 as a claims representative and held several managerial positions in the claims division.

In 2002 she was named chief human resources officer. In 2008 she returned to claims as group president, overseeing all claims functions. She then became president of customer operations, overseeing claims and the Customer Relationship Management group, which covers the company’s contact centers for sales and service as well as its customer experience, systems experience and workforce management teams.

In April 2015 she became personal lines chief operating officer, responsible for the Personal Lines, Claims and Customer Relationship Management groups. In July 2016 she was appointed president and chief executive officer and elected to the board. Progressive, an insurance holding company in Mayfield Village, Ohio, wrote $83.2 billion of net premiums in 2025, according to its 10-K.

Under the company’s structure described in its 10-K, the chief executive assesses performance and makes key operating decisions for the insurance, investment and service operations, supported by a management team that includes the heads of finance, marketing, investments, the personal and commercial lines, claims, technology, human resources, customer relationship management and legal. Her 2026 proxy biography lists FedEx Corporation as her current outside public-company board, and FedEx’s own 2026 proxy names her its lead independent director.

At Progressive’s annual meeting in May 2026, shareholders re-elected her as one of eleven directors for a term expiring in 2027, according to the company’s filing of the results. FedEx’s 2026 proxy letter to its stockholders is signed by its chairman and by her as lead independent director.

Education

Illinois State University

Bachelor’s degree

The Wharton School, University of Pennsylvania

Advanced Management Program