Thomas Wyatt

Chief Operating Officer Twilio

Last Reviewed: September 19, 2026

Executive Summary

Thomas Wyatt is Chief Operating Officer of Twilio, the customer engagement platform listed on the NYSE as TWLO, where he owns go-to-market and operations: sales, services and support, partnerships, customer operations and carrier relations. He arrived in March 2024 to run a specific problem — Twilio’s underperforming Segment customer data platform, which the board had just finished reviewing and had considered selling — and moved up twice in the two years that followed, first to Chief Revenue Officer and then to Chief Operating Officer. His background is in product, marketing and strategy rather than pure sales: he was Chief Product and Strategy Officer at People.ai, Chief Marketing and Strategy Officer at AppDynamics, and before that spent more than a decade at Cisco running data, analytics, cloud infrastructure and communications businesses.

Career Highlights

• Serves as Chief Operating Officer of Twilio, responsible for go-to-market and operations across sales, services and support, partnerships, customer operations and carrier relations.
• Appointed President of Twilio Segment effective March 11, 2024, announced in the same 8-K in which Twilio concluded an eight-week operational review of the Segment business and set a target of break-even non-GAAP income from operations for it by the second quarter of 2025.
• Moved from President of Segment to Chief Revenue Officer and then to Chief Operating Officer inside roughly two years.
• Was Chief Product and Strategy Officer at People.ai, overseeing strategy, product management, design and business development.
• Served as Chief Marketing and Strategy Officer at AppDynamics.
• Spent more than a decade at Cisco in vice president and general manager roles across data and analytics, cloud infrastructure, communications and video, including Vice President and General Manager of the Cloud Analytics Group.

Professional Journey

Wyatt built the first stretch of his career at Cisco, where he spent over a decade as a vice president and general manager running businesses that spanned data and analytics, cloud infrastructure, communications and video; Twilio’s own announcement of his hire singles out his role as Vice President and General Manager of the Cloud Analytics Group. He then moved into the application performance and revenue intelligence software world, serving as Chief Marketing and Strategy Officer at AppDynamics and subsequently as Chief Product and Strategy Officer at People.ai, where his remit covered strategy, product management, design and business development.

Twilio hired him in March 2024 under unusual circumstances. Following Khozema Shipchandler’s appointment as chief executive in January 2024, Twilio’s board and management ran an eight-week operational review of Segment, the customer data platform Twilio had acquired, which had been underperforming; the review explicitly weighed a sale of the business before concluding that operational changes would create more value. The 8-K announcing that conclusion, on March 5, 2024, also announced Wyatt as President of Segment effective March 11, with Shipchandler describing him as a leader with the ability to grow and scale businesses. Alongside it Twilio set targets of break-even non-GAAP income from operations for Segment by the second quarter of 2025 and consolidated GAAP operating profitability by the fourth quarter of 2025, and authorised an additional $2 billion of share repurchases.

From the Segment presidency he was promoted to Chief Revenue Officer, taking on Twilio’s whole go-to-market function, and then to Chief Operating Officer, the role Twilio’s leadership page and its 2026 SIGNAL conference materials carried him in when this profile was reviewed in September 2026. He is not, however, a Section 16 executive officer: his name appears in neither Twilio’s FY2025 annual report on Form 10-K nor its 2026 proxy statement, and he has filed no Form 4.

Education

Syracuse University

Bachelor’s degree

Twilio’s own materials state only that he holds a bachelor’s degree from Syracuse University. No field of study or graduation year is disclosed by any source found.