Jeff Gallino

Founder and Chief Executive Officer CallMiner

Last Reviewed: September 28, 2026

Executive Summary

Jeff Gallino is the founder and Chief Executive Officer of CallMiner, which sells software that captures and analyses customer conversations across every channel so that companies can improve customer experience, agent performance and automation. He started the company in 2002 in a small office in Cape Coral, Florida, and has run it ever since; it is now based in Waltham, Massachusetts, reports more than 550 customers and 300 employees, and is backed by investors including Goldman Sachs. Before founding CallMiner he spent 11 years in the United States Air Force, having studied computer science at the Air Force Academy, and worked at ThinkEngine Networks and Grant Thornton Consulting.

Career Highlights

• Founded CallMiner in Cape Coral, Florida in 2002 and has served as its chief executive since.
• Executive officer and director of CallMiner, as listed on its June 2025 Form D, with a board that includes representatives of Goldman Sachs, Hamilton Lane, Sigma Prime Ventures, Intersouth Partners and NewSpring.
• Built the company to more than 550 customers, more than 300 employees, 50-plus partners and nearly a dozen patents, by its own account.
• Served 11 years in the United States Air Force.
• Holds a B.S. in computer science from the United States Air Force Academy.

Professional Journey

Gallino studied computer science at the United States Air Force Academy and served 11 years in the Air Force. He then worked at ThinkEngine Networks and at Grant Thornton Consulting. CallMiner describes his background as more than 25 years of delivering complex software and hardware to enterprise and government customers.

He founded CallMiner in 2002 in Cape Coral, Florida. It began, as TechTarget put it in 2024, as a company that analysed calls to improve customer service operations. Its early SEC filings list it in Fort Myers, Florida; by 2012 it had moved to Waltham, Massachusetts, where it remains.

Over the following two decades the product widened from recorded calls to what the company now calls conversation intelligence and customer experience automation, covering every channel of customer interaction and feeding insights to sales, marketing and product teams as well as contact centres. Gallino has argued that generative AI has been “a transformer” for the category, and told TechTarget in November 2024 that CallMiner had not “lost yet to Amazon, Google or Microsoft head-to-head”.

CallMiner remains privately held and venture-backed. Its board, under executive chairman Larry Berran, includes representatives of Goldman Sachs, Hamilton Lane, Sigma Prime Ventures, Intersouth Partners, NewSpring and Springcoast. Its most recent Form D, filed in June 2025, reports a $7.5 million sale of securities and lists Gallino as both executive officer and director.

Education

United States Air Force Academy

B.S., Computer Science