Glenn Nethercutt

Executive Vice President and Chief Technology Officer Genesys

Last Reviewed: September 19, 2026

Executive Summary

Glenn Nethercutt is Executive Vice President and Chief Technology Officer of Genesys, the customer-experience software company whose Genesys Cloud platform runs contact centres for enterprises worldwide. He is an unusual profile for a CTO at that scale: a deep systems engineer whose expertise runs to telecommunications, complex event stream processing, operating-system development and continuous delivery, rather than a general technology manager. He came to Genesys through its 2016 acquisition of Interactive Intelligence, where he had been Chief Architect, and in June 2026 his remit widened materially when the retirement of chief product officer Olivier Jouve put the product organisation under him alongside research and development.

Career Highlights

• Promoted to Executive Vice President and Chief Technology Officer in June 2026, expanding his leadership across both the product and technology organisations of Genesys.
• Leads the company’s global research and development organisation, which Genesys credits with the architecture, scale and evolution of Genesys Cloud.
• Named by Genesys as a key figure in shaping the company’s AI strategy — the central competitive question in contact-centre software, where automation is displacing live agent volume.
• Served as Chief Architect of Interactive Intelligence, the Indianapolis contact-centre company, until its acquisition by Genesys in 2016.
• Combined tenure across Interactive Intelligence and Genesys exceeds 13 years, making him one of the longest-serving technologists in the company’s senior ranks.
• Technical range spans telecommunications, complex event stream processing, application performance management, operating-system development, data visualisation and continuous delivery.

Professional Journey

Nethercutt’s career has been spent almost entirely on one problem: making contact-centre software work reliably at very large scale. He joined Interactive Intelligence, the Indianapolis-based company that had built one of the first software-based alternatives to proprietary contact-centre hardware, and rose to Chief Architect. By the company’s own accounting his combined service across Interactive Intelligence and Genesys now exceeds thirteen years, which places his arrival at Interactive Intelligence around 2013.

Genesys acquired Interactive Intelligence in 2016, and Nethercutt moved across with it. That timing matters, because the acquisition coincided with the industry’s shift from on-premises deployments to cloud delivery — and Genesys Cloud, the platform that became the company’s centre of gravity, was built through exactly that period. Genesys credits him with a key role in its architecture, scale and evolution, and with helping shape the company’s approach to artificial intelligence, which has become the defining competitive question in the category as automated agents take over interaction volume that used to require people.

He was subsequently appointed Chief Technology Officer, leading the global research and development organisation. Genesys has not published the date of that appointment, and the prior claim that he held the title from 2016 does not survive checking — 2016 is the year he joined the company, not the year he took the role.

The most significant change in his position came on June 15, 2026, when Genesys announced that Chief Product Officer Olivier Jouve would retire effective June 30 and join the company’s Board of Managers. In the same announcement Nethercutt was promoted to Executive Vice President and Chief Technology Officer, with his responsibilities expanded across the product organisation as well as technology. The combination of product and engineering under a single technologist is a deliberate structural choice, and it leaves him with one of the widest remits on the executive team, which is chaired by Tony Bates as Chairman and CEO.

Education

East Carolina University

Bachelor of Science, 1996-2000.

This is weakly sourced. Genesys publishes no education for him, and the East Carolina attribution comes from a profile aggregator rather than a primary source. The same aggregator records a Computer Science masters programme at North Carolina State University from 2001 to 2002; because it does not establish that a degree was conferred, North Carolina State is noted here but not recorded as a qualification.