Rohan Ganeson

President CommerceIQ

Last Reviewed: September 18, 2026

Executive Summary

Rohan Ganeson is President of CommerceIQ, an e-commerce management platform, where he is responsible for all of the company’s revenue and customer-facing functions — sales, customer success, and the go-to-market organization as a whole. He came to it from two large-scale operating roles: Chief Operating Officer at [24]7.ai, the Sequoia-backed customer engagement company, and before that Managing Director for Customer and Digital at Optus Communications, one of Australia’s two major telecommunications carriers, where he ran a $6.5 billion customer business. He built his career in Australia and moved to the United States in 2019.

Career Highlights

• President of CommerceIQ, responsible for all revenue and customer-facing functions.
• Former Chief Operating Officer at [24]7.ai, overseeing core business functions across its product business.
• Former Managing Director for Customer and Digital at Optus Communications, responsible for a $6.5 billion customer business.
• Held a series of leadership roles at Optus before that appointment.
• Graduate of the Wharton School.

Professional Journey

Ganeson grew up in Australia and built the first part of his career there, at Optus Communications, the telecommunications carrier that competes with Telstra in the Australian market. He held a range of leadership roles at the company before becoming Managing Director for Customer and Digital, a position carrying responsibility for a customer business worth $6.5 billion. That role sat at the point where telecommunications operators face their hardest commercial problem: retaining consumer and business customers in a market where the underlying product is largely undifferentiated and switching is easy, which makes the quality of the customer experience the principal competitive lever rather than a service function.

He moved to the United States in 2019 and became Chief Operating Officer at [24]7.ai, the Sequoia-backed company building AI-driven customer engagement software, where he oversaw core business functions across its product business — again working on the intersection of customer experience and operational execution, this time from the vendor side rather than as the operator buying such systems.

At CommerceIQ he applies that background to a different problem. The platform serves brands selling through retail e-commerce channels, principally Amazon, where the mechanics of winning are unusually algorithmic: advertising bids, search placement, inventory availability, pricing, and content all interact, and a stockout or a lost buy box costs sales immediately and invisibly. CommerceIQ automates the management of those levers together rather than treating them as separate disciplines. As President, Ganeson owns the revenue and customer side of that business, drawing on a career spent at the boundary between operations and customers rather than in product or engineering. He is based in Palo Alto and graduated from the Wharton School.

Education

The Wharton School, University of Pennsylvania

Degree