John McCaffrey

President and Chief Operating Officer · BirchStreet Systems

Hospitality Procurement Software / SaaS

President and Chief Operating Officer of BirchStreet Systems, the Las Vegas provider of procure-to-pay software for the hospitality industry. He joined as Chief Customer Officer in 2022, having been COO of Compeat and a senior vice president at Virtustream, and is a former U.S. Air Force captain with degrees from Princeton, Boston University and MIT Sloan.

Last reviewed: Sep 28, 2026

John McCaffrey

President and Chief Operating Officer BirchStreet Systems

Last Reviewed: September 28, 2026

Executive Summary

John McCaffrey is President and Chief Operating Officer of BirchStreet Systems, which sells procure-to-pay software to the hospitality industry: eProcurement, accounts payable automation, invoice, inventory and recipe management, and supplier payments. He joined in 2022 as Chief Customer Officer and now runs operations beneath a new chief executive, Christopher Haydon, appointed in August 2026. His career of more than 30 years spans software, cloud services and payments, with particular weight on customer success and operational transformation, and he is a former captain in the U.S. Air Force.

Career Highlights

  • President and Chief Operating Officer of BirchStreet Systems, a hospitality procure-to-pay platform founded in 2002 and backed by Serent Capital and Parthenon Capital.
  • Joined BirchStreet as Chief Customer Officer in September 2022, reporting to then-CEO Brendan Reidy.
  • Spoke for BirchStreet as President and COO when Sodexo North America extended it as preferred procure-to-pay technology partner in October 2024.
  • Chief Operating Officer of Compeat, where he transformed operations and customer success in response to the COVID pandemic.
  • Senior Vice President at Virtustream, where he drove the relationship with IBM that launched a global cloud partnership with SAP.
  • Holds an MBA from MIT Sloan, an MA from Boston University and a BS in Electrical Engineering and Computer Science from Princeton.

Professional Journey

McCaffrey studied electrical engineering and computer science at Princeton, and also holds an MA from Boston University and an MBA from MIT Sloan. He served as a captain in the U.S. Air Force.

His business career has run through telecommunications, at US WEST Communications, and enterprise software and services, with senior leadership roles at Clarus Systems and Adjoined Consulting. BirchStreet does not publish dates for these roles, so their sequence is not set out here. At Virtustream, the enterprise cloud company, he was a senior vice president and drove its relationship with IBM to launch a global cloud partnership with SAP. He was also General Manager for the Americas at Top Image Systems.

Before BirchStreet he was Chief Operating Officer of Compeat, a restaurant management software company, where BirchStreet credits him with transforming operations and customer success as the COVID pandemic upended its customers’ businesses. That experience of restaurant and hospitality operators carried directly into his next move.

BirchStreet appointed him Chief Customer Officer in September 2022, reporting to chief executive Brendan Reidy. The company, founded in 2002, had taken investment from Serent Capital in 2017 and Parthenon Capital in 2021 and moved its headquarters from Newport Beach to Las Vegas. By October 2024 he was President and Chief Operating Officer, speaking for the company when Sodexo North America extended BirchStreet as its preferred procure-to-pay partner. In August 2026 BirchStreet appointed Christopher Haydon, formerly president of SAP Procurement Solutions, as chief executive, with Reidy becoming Executive Chairman; McCaffrey continues as President and Chief Operating Officer.

Education

MIT Sloan School of Management

MBA

Boston University

MA

Princeton University

BS, Electrical Engineering and Computer Science