Eric N. Smit

Chief Financial Officer eGain

Last Reviewed: September 28, 2026

Executive Summary

Eric N. Smit is Chief Financial Officer of eGain Corporation, the Sunnyvale, California company listed on Nasdaq that sells AI-powered knowledge management and customer experience software for customer service. He has been CFO since August 2002 and has been with eGain since June 1998, the year after it was founded. He signs the company’s annual reports as its principal financial and accounting officer and represents it to institutional investors alongside co-founder and CEO Ashutosh Roy.

Career Highlights

• Chief Financial Officer of eGain since August 2002; signed the FY2026 Form 10-K as Principal Financial and Accounting Officer on 10 September 2026.
• Joined eGain in June 1998 as Director of Finance, then served as Vice President, Finance and Administration (1999-2001) and Vice President, Operations (2001-2002).
• Director of Finance at WhoWhere? Inc., the internet services company co-founded by eGain CEO Ashutosh Roy, from December 1996 to May 1998.
• Vice President of Operations and Chief Financial Officer of Velocity Incorporated, a software game developer and publisher, from April 1993 to November 1996.
• Hosted investor meetings with CEO Ashu Roy at the Oppenheimer 8th Annual Emerging Growth Conference in February 2026.

Professional Journey

Smit trained in accounting at Rhodes University in South Africa. According to eGain’s own biography of him, his early career included accounting positions at Laticorp, Inc. and Centennial Savings and Loan and controller roles at Reference Software International; those roles are not dated in any source found.

From April 1993 to November 1996 he was Vice President of Operations and Chief Financial Officer of Velocity Incorporated, a software game developer and publishing company. In December 1996 he became Director of Finance at WhoWhere? Inc., an internet services company whose co-founders included Ashutosh Roy, and he stayed until May 1998.

He joined eGain in June 1998 as Director of Finance, overlapping with Roy’s move from WhoWhere? to eGain, which Roy had co-founded in 1997. Over the following four years he moved from finance into broader operating roles: Vice President, Finance and Administration from June 1999 to April 2001, and Vice President, Operations from April 2001 to July 2002. He was appointed Chief Financial Officer in August 2002.

He has held that role since, a tenure of more than two decades. The FY2026 annual report, filed on 10 September 2026, lists him as Chief Financial Officer, age 64, and he signed it as the company’s principal financial and accounting officer. In January 2026 eGain announced that he and CEO Ashu Roy would host one-on-one meetings with institutional investors at the Oppenheimer 8th Annual Emerging Growth Conference.

Education

Rhodes University, South Africa

Bachelor of Commerce, Accounting