Aidan Viggiano

Chief Financial Officer Twilio

Last Reviewed: September 19, 2026

Executive Summary

Aidan Viggiano is Chief Financial Officer of Twilio, the cloud communications company whose APIs sit behind a large share of the world’s application-generated messages and calls. She was appointed by the board in February 2023 and took the role on March 1 that year, having joined Twilio only in 2019 — a rapid internal promotion through two prior finance roles. Her remit is notably wider than the title suggests, taking in corporate development, strategy and operations, real estate and internal audit alongside conventional finance. She arrived at Twilio from General Electric, where she spent sixteen years, including more than five as chief of staff to the chief financial officer during the period in which GE came apart and was rebuilt.

Career Highlights

• Appointed Chief Financial Officer of Twilio by the board on February 10, 2023, effective March 1, 2023.
• Promoted from within after less than four years at the company, having joined as Vice President of Corporate Finance in August 2019 and become Senior Vice President of Finance in November 2021.
• Holds an unusually broad remit: financial planning and analysis, accounting, treasury, real estate, investor relations, corporate development, strategy and operations, internal audit and tax.
• Chief of Staff to the Chief Financial Officer of General Electric from August 2012 to December 2017 — a front-row seat to the breakup and restructuring of what had been the largest industrial conglomerate in the United States.
• Ran Investor Relations at General Electric from January 2018 to May 2019, communicating that restructuring to the market.
• Sixteen years at General Electric in total, from August 2003 to May 2019, before moving into technology.
• A Section 16 reporting officer of Twilio Inc., with Form 4 filings continuing through August 2026.

Professional Journey

Viggiano spent the first sixteen years of her career at General Electric, joining in August 2003 straight out of Wharton. GE was at that time the pre-eminent finance training ground in American industry, and she moved through a series of finance roles including its internal development rotations. The defining part of that tenure came in August 2012, when she became chief of staff to GE’s chief financial officer — a post she held until December 2017, spanning the years in which GE sold off GE Capital, restructured repeatedly and ultimately unwound much of the conglomerate model. She then moved into Investor Relations from January 2018 to May 2019, which meant explaining the consequences of all of it to shareholders.

She left GE in May 2019 and joined Twilio three months later as Vice President of Corporate Finance. The move from a shrinking industrial conglomerate to a fast-growing cloud communications company is a substantial change of gear, and she progressed quickly: Senior Vice President of Finance from November 2021, and Chief Financial Officer from March 1, 2023, following the board’s decision in February.

Her tenure as CFO has coincided with Twilio’s most significant strategic reset. The company moved from growth-at-any-cost toward disciplined profitability, restructured, and ultimately changed chief executive, with Khozema Shipchandler — himself a long-serving GE finance executive before Twilio — taking over as CEO. The breadth of her portfolio reflects that period: corporate development, strategy and operations and real estate are not standard CFO responsibilities, and their presence indicates a finance function that has taken on much of the company’s operating discipline.

Education

Wharton School of the University of Pennsylvania

B.S., Economics.