Tom Scrivener

Chief Operations Executive Bank of America

Last Reviewed: October 1, 2026

Executive Summary

Tom Scrivener runs operations across Bank of America as Chief Operations Executive, a role he has held since October 2021, including the bank’s Global Business Services teams. He previously led operations for the consumer, small business and wealth management businesses, ran the bank’s Paycheck Protection Program loan forgiveness effort, and earlier led enterprise stress testing and recovery and resolution planning. Bank of America ranked No. 20 on the 2026 Fortune 500.

Career Highlights

• Chief Operations Executive of Bank of America since October 2021.
• Head of Consumer, Small Business & Wealth Management Operations, 2019 to 2021.
• Global Real Estate and Enterprise Initiatives Executive, 2018 to 2019.
• Enterprise Stress Testing, Recovery & Resolution Planning Executive, 2014 to 2016.

Professional Journey

Scrivener led enterprise stress testing and recovery and resolution planning at Bank of America from 2014, then enterprise scenario planning from 2016 and global real estate and enterprise initiatives from 2018.

From October 2019 he headed operations for the Consumer, Small Business and Wealth Management businesses and led the PPP forgiveness program. He became Chief Operations Executive in October 2021, and was appointed to the University of North Carolina at Charlotte’s board of trustees in 2024.

Education

No first-party source read for this profile states his education.