Steven Broz

Chief Information Officer Progressive

Last Reviewed: October 3, 2026

Executive Summary

Steven Broz has been Chief Information Officer of Progressive since January 2016. He leads the organization that builds and runs the technology used by the insurer’s customers, agents and employees, and is responsible for all aspects of information technology, including its strategy, operations and processes. Broz joined Progressive in 2001 from Capital One Financial, where he was a senior business manager. At Progressive he held leadership positions in customer experience, claims process, personal lines and IT enterprise project management before becoming chief information officer. He holds degrees from Princeton and the University of Virginia’s Darden school. He came to the technology role from business-side positions in the operations that technology supports.

Career Highlights

• Chief Information Officer of Progressive since January 2016.
• Responsible for information technology strategy, operations and processes.
• Leadership roles in Customer Experience, Claims Process and Personal Lines after joining in 2001.
• Led IT Enterprise Project Management.
• Senior business manager at Capital One Financial before Progressive.

Professional Journey

Broz holds a bachelor’s degree from Princeton University and a master’s degree from the Darden Graduate School of Business Administration at the University of Virginia, according to Progressive. Before joining the insurer he was a senior business manager at Capital One Financial Corporation.

He joined Progressive in 2001. Over the following years he held leadership positions in customer experience, claims process and personal lines, the parts of the business that handle customer service, claims handling and the main auto insurance products. He also led IT enterprise project management.

In January 2016 he was named chief information officer. Progressive describes the role as leading an organization that delivers solutions for customers, agents and employees, with responsibility for all aspects of information technology, including strategy, operations and processes. The company’s 10-K lists him in the role throughout the five years it covers.

The 10-K describes a business that sells through both independent agents and its own direct channels, online and by phone, and handles nearly all vehicle claims with its own employees; it also describes the Portfolio quoting system the company offers independent agents for bundling policies. Progressive, an insurance holding company in Mayfield Village, Ohio, wrote $83.2 billion of net premiums in 2025, according to its 10-K.

Progressive’s 10-K describes a management team that supports the chief executive in overseeing the business and the corporate functions serving the whole organization: the chief financial, marketing, investment, information, human resources, strategy and legal officers, and the presidents of the personal lines, commercial lines, claims and customer relationship management groups. Broz has represented technology on it since 2016.

Education

University of Virginia, Darden Graduate School of Business Administration

Master’s degree

Princeton University

Bachelor’s degree