Monique Herena

Chief Colleague Experience Officer American Express

Last Reviewed: October 3, 2026

Executive Summary

Monique Herena has been Chief Colleague Experience Officer of American Express since April 2019, the role that leads the company’s human resources function, and she sits on its Executive Committee. She joined American Express from BNY Mellon, where from 2014 she was chief human resources officer and senior executive vice president for human resources, marketing and communications. American Express’s 10-K has listed her among its executive officers in each year since her arrival, and the January 2025 reorganization memo names her among the Executive Committee members whose reporting lines did not change. She has led the people function of two large New York financial institutions in succession.

Career Highlights

• Chief Colleague Experience Officer of American Express since April 2019.
• Member of the American Express Executive Committee.
• Chief Human Resources Officer of BNY Mellon, 2014 to 2019.
• Senior Executive Vice President for human resources, marketing and communications at BNY Mellon.

Professional Journey

Herena was chief human resources officer and senior executive vice president for human resources, marketing and communications at BNY Mellon from 2014, according to American Express’s 2019 10-K.

She joined American Express in April 2019 as chief colleague experience officer, the title the company uses for its head of human resources. The company’s 10-K has listed her among its executive officers since then, and she is a member of the Executive Committee that reports to chairman and chief executive Stephen Squeri.

The January 2025 memo lists the members of the Executive Committee, which include the chief executive, the group presidents and the heads of finance, risk, legal, marketing, corporate affairs, colleague experience, strategy and audit. American Express, based in New York, reported total revenues net of interest expense of $72.2 billion for 2025, according to its 10-K.

Education

No education is established in the sources read for this profile, so the field is left empty rather than estimated.