Megan Shaffer

Group Vice President of Strategy, Customer Growth and Loyalty Kroger

Last Reviewed: October 1, 2026

Executive Summary

Megan Shaffer leads strategy, customer growth and loyalty at Kroger as a Group Vice President, a role she took in June 2025. Before that she was the company’s Chief Transformation Officer. She joined Kroger in 2018 from Aldi, where she spent 12 years in leadership roles, and worked in retail operations on customer experience, labor and process improvement, also taking responsibility for the Ruler Foods division in 2021. Kroger ranked No. 27 on the 2026 Fortune 500.

Career Highlights

• Group Vice President of Strategy, Customer Growth and Loyalty at Kroger since June 2025.
• Group Vice President and Chief Transformation Officer, 2023 to 2025.
• Vice President of Retail Operations, 2020 to 2023.

Professional Journey

Shaffer spent 12 years in leadership roles with Aldi before joining Kroger in 2018 as a senior director in retail operations, focused on process improvement and in-stock solutions.

From May 2020 to April 2023 she was Vice President of Retail Operations, leading customer experience, labor, process improvement and front-end operations, and in September 2021 she also took responsibility for the Ruler Foods division.

She became Group Vice President and Chief Transformation Officer in May 2023, and in June 2025 Group Vice President of Strategy, Customer Growth and Loyalty.

Education

No first-party source read for this profile states her education.