Howard Grosfield

Group President, U.S. Consumer Services American Express

Last Reviewed: October 3, 2026

Executive Summary

Howard Grosfield has been Group President of U.S. Consumer Services at American Express since February 2025. He oversees the U.S. consumer card portfolio, American Express Travel, the Centurion Lounge network, Global Dining, U.S. consumer banking and Amex Offers digital media, and also leads the company’s enterprise-wide technology, brand advertising and management and corporate development functions; the chief information officer reports to him. Grosfield joined American Express in 2004 as a vice president in its strategic planning group. He ran international small business services, led the company’s Canadian business and Amex Bank of Canada, and headed U.S. consumer marketing before becoming president of U.S. Consumer Services in 2022. His remit now combines the U.S. consumer card business with the company’s technology organization.

Career Highlights

• Group President, U.S. Consumer Services, at American Express since February 2025.
• President, U.S. Consumer Services, 2022 to 2025.
• Executive Vice President and General Manager of U.S. Consumer Marketing, 2016 to 2022, adding Global Premium Services in 2021.
• Country Manager for American Express Canada and President and CEO of Amex Bank of Canada.
• Joined American Express in 2004 in the Strategic Planning Group.

Professional Journey

Grosfield joined American Express in 2004 as a vice president in its strategic planning group, according to the company’s January 2025 memo. He went on to serve as vice president and general manager for international small business services and as country manager for American Express Canada and president and chief executive of Amex Bank of Canada, according to the 2026 proxy.

From January 2016 he was executive vice president and general manager of U.S. consumer marketing services, adding global premium services in February 2021. In May 2022 he became president of U.S. Consumer Services, responsible for the U.S. consumer card business and global consumer travel, dining and lounges.

In a reorganization effective 3 February 2025 he became group president of U.S. Consumer Services with an expanded role that added leadership of technology, Enterprise Digital and Data Services and Amex Digital Labs; chief information officer Ravi Radhakrishnan and the heads of those units report to him. The 2026 proxy adds that he leads brand advertising and management and corporate development, and credits him with a refresh of the Platinum Card in 2025. American Express, based in New York, reported total revenues net of interest expense of $72.2 billion for 2025, according to its 10-K.

Education

No education is established in the sources read for this profile, so the field is left empty rather than estimated.