Denise Pickett

President, Enterprise Shared Services American Express

Last Reviewed: October 3, 2026

Executive Summary

Denise Pickett has been President of Enterprise Shared Services at American Express since February 2025, a newly created role that reports to the chairman and chief executive. She oversees global real estate and workplace enablement, global supply management, global security, business continuity management and aviation. Pickett has spent more than three decades at American Express. She was president of American Express OPEN, its small business unit, from 2014, president of U.S. Consumer Services from 2015, chief risk officer and president of global risk, banking and compliance from 2018 and president of the Global Services Group from 2019, where she led customer servicing through the move to virtual operations during the pandemic. She has run consumer, small business, risk and servicing operations at the company.

Career Highlights

• President, Enterprise Shared Services, at American Express since February 2025.
• President, Global Services Group, 2019 to 2025.
• Chief Risk Officer and President, Global Risk, Banking and Compliance, 2018 to 2019.
• President, U.S. Consumer Services, 2015 to 2018.
• President, American Express OPEN, 2014 to 2015.

Professional Journey

Pickett was president of American Express OPEN, the company’s small business unit, from February 2014 and president of U.S. Consumer Services from October 2015, according to American Express’s 2019 10-K. In February 2018 she became chief risk officer and president of global risk, banking and compliance.

In September 2019 she became president of the Global Services Group, the company’s customer servicing organization. The company’s January 2025 memo says she oversaw its overnight move to a fully virtual servicing operation during the COVID-19 pandemic and the introduction of new customer satisfaction metrics and servicing platforms.

In the January 2025 reorganization she took the newly created role of president of Enterprise Shared Services, reporting to Stephen Squeri, keeping the real estate and procurement teams and adding global security, business continuity management and aviation, while continuing to lead global servicing until a successor was named. The memo noted 32 years with the company. American Express, based in New York, reported total revenues net of interest expense of $72.2 billion for 2025, according to its 10-K.

Education

No education is established in the sources read for this profile, so the field is left empty rather than estimated.