Bill Pappas

Executive Vice President, Global Technology and Operations MetLife

Last Reviewed: October 3, 2026

Executive Summary

Bill Pappas has been Executive Vice President and Head of Global Technology and Operations at MetLife since November 2019. He directs a team of more than 38,000 people responsible for technology development and infrastructure, information and cyber security, data and analytics, customer service, operations, crisis management, business continuity, corporate real estate and procurement across MetLife’s businesses. Pappas joined from Bank of America, where from 2016 he was head of operations for its consumer, small business, wealth management and private banking businesses and led its global business services team. Earlier at Bank of America he was chief information officer for global wholesale banking and head of global capital markets operations, after seven years at General Electric Capital Services in the U.S. and Europe.

Career Highlights

• Executive Vice President, Global Technology and Operations, at MetLife since November 2019.
• Head of Global Operations at Bank of America, 2016 to 2019.
• Chief Information Officer for Bank of America’s global wholesale banking business.
• Head of global capital markets operations at Bank of America.
• Trustee of Bentley University and Novant Health.

Professional Journey

Pappas earned a BA cum laude in government and an MBA in international business from Bentley University, according to MetLife. He spent seven years at General Electric Capital Services in the U.S. and Europe before joining Bank of America.

At Bank of America he was global treasury payment operations executive in London, head of technology and operations for Europe, the Middle East and Africa, Latin America and Asia Pacific, head of global capital markets operations and chief information officer for global wholesale banking. From February 2016 he was head of operations for its consumer, small business, wealth management and private banking businesses, a team of more than 50,000, and led its global business services.

He joined MetLife in November 2019 as executive vice president and head of global technology and operations. MetLife’s biography lists his inclusion on the Forbes CIO Next list and a 2024 Stevie Technology Executive of the Year award. He is a trustee of Bentley University and of Novant Health and a past member of the Federal Reserve Bank of New York’s Payments Risk Committee. MetLife, based in New York, reported total revenues of $77.1 billion for 2025 and had about 46,000 employees, according to its 10-K.

MetLife’s Global Executive Leadership Team, as listed on its website, comprises the chief executive, the regional presidents for the U.S., Asia, Latin America and EMEA, and the heads of finance and investment management, risk, legal, technology and operations, human resources and marketing. He is a member of that team and a corporate officer of the company.

Education

Bentley University

MBA, International business

Bentley University

BA, Government